Policies
Delivery Policy
Prices on this website are shown excluding VAT; VAT is added at checkout. Delivery is charged per order and shown at checkout before you pay.
Standard UK delivery (mainland) is £6.95 per order plus VAT and normally takes 2–4 working days. Orders placed before 3pm on a working day (Monday to Friday) are dispatched the same day when the goods are in stock.
Next-day delivery is available on request for £11.95 plus VAT. Please call 01473 598884 to arrange it; availability depends on stock and your postcode.
Larger or heavier orders, pallet loads, and deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may cost more than the standard rate or need a quote. If that applies to your order we will tell you the cost before it is dispatched, and you can cancel instead.
Collection is free from our premises in Eye, Suffolk, by appointment only. Please call us first and we will confirm when your order is ready.
Local delivery: we also offer local delivery by our own van for some orders near Eye, Suffolk. Availability depends on your location and order quantity. To request it, choose local delivery in your basket and send us your postcode; we will reply by email with a quote, usually within 1 working day.
For your security, a first order is delivered to your billing address. Once an order has been paid you can send future orders to a different address from your account.
Delivery dates are estimates, not guarantees. We are not responsible for delays caused by the courier, severe weather, or incorrect or incomplete delivery details, but this does not affect your statutory rights.
Please check your goods when they arrive. If a parcel is visibly damaged or items are missing, note it on the courier's delivery record before signing, and take photos if you can. Risk in the goods passes to you when they are delivered.
Returns & Cancellations
Faulty, damaged or wrong goods: please tell us within 7 days of delivery, by email to info@cloverpackaging.co.uk or on 01473 598884, with your order number and photos of the goods and the outer packaging. Once we have confirmed the problem we will replace the goods or refund you, at our choice. We do not collect faulty goods free of charge; we will tell you if we need them back and how.
Cancelling before dispatch: contact us as soon as possible. If your order has not left us we will cancel it and refund you in full.
Changed your mind (consumers): if you are buying as an individual and not for your business, you have the right to cancel within 14 days of receiving your goods under the Consumer Contracts Regulations. Tell us in writing, then return the goods unused and in their original packaging within 14 days of telling us. You pay the cost of returning them, and we refund you within 14 days of receiving them back, including standard delivery.
Business customers: change-of-mind returns are not a legal right for business purchases. We may agree to accept unused, full packs in resaleable condition at our discretion; please ask us before sending anything back.
Refunds are made to the original payment method.
Privacy Policy
This policy sets out the basis on which Clover Packaging collects and processes your personal data through your use of our website and/or other marketing activities. Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email, so please check this page regularly.
Clover Packaging Ltd is the controller responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy). We are registered with the UK Information Commissioner's Office with number ZB579551.
If you have any questions about this privacy policy, the use of your personal information, or your dealings with our website, you can contact us at info@cloverpackaging.co.uk.
Terms & Conditions
These terms govern every order placed with Clover Packaging Ltd (company number 14171695), registered in England and Wales and trading as Clover Packaging (“we”, “us”, “our”). Placing an order means you agree to them. Business customers' own purchase terms do not apply.
Forming a contract: the catalogue and website are not an offer. Your order is an offer to buy. The contract is formed when we confirm your order by email. If we cannot supply an item, or a price or specification was entered in error, we will tell you before dispatch and refund anything already paid for that item.
Prices and payment: prices are in pounds sterling and exclude VAT unless you choose the VAT-inclusive view. VAT is added at checkout. Delivery charges are shown before you pay and are explained in our Delivery Policy. Card payments are taken securely through Stripe. Trade accounts are subject to our approval and to the payment terms agreed in writing.
Sizes and quantities: dimensions, weights and pack quantities are nominal and may vary by up to 10% between production runs. Orders paid by card at checkout are charged on the quantity ordered; if we deliver fewer units we refund the difference, and if we deliver slightly more within the 10% tolerance no extra charge is made. Invoiced trade orders are charged on the quantity delivered. Colours on screen can differ from the product, and product photos are for illustration. Check the specification before ordering. If you need help choosing, call 01473 598884.
Delivery and risk: delivery dates are estimates. Risk passes to you on delivery. Ownership passes to you once we have received full payment for the goods and any delivery charges. Pallet and heavy deliveries need a suitable vehicle and access at the delivery address. If a delivery cannot be completed because the address or access details were incorrect, or no one was available to receive it, re-delivery or storage charges may apply.
Cancelling an order: please contact us by email or phone as soon as you can. We will confirm any cancellation in writing. Orders cancelled before dispatch are refunded in full. Business customers who wish to return unused goods in resaleable condition within 14 days of delivery should contact us first; we are happy to consider these, but goods made to your own specification are not returnable unless they are faulty.
Consumers: if you buy as an individual, you have the right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. This does not apply to goods made to your own specification. If you cancel, you must return the goods to us at your own cost, unless they are faulty, and we will refund the standard delivery charge but not any premium delivery option you chose. Faulty goods are repaired, replaced or refunded in line with your rights under the Consumer Rights Act 2015.
Liability: we are liable for loss directly caused by our negligence, and we do not exclude liability for death, personal injury caused by negligence, or fraud. We are not liable for loss caused by inaccurate information you supply, misuse or normal wear. For business customers, our liability for an order is capped at the price paid for the affected goods, and we do not cover indirect loss such as lost profit.
Events outside our control: where a delay is caused by something beyond our reasonable control, such as supplier shortages, severe weather or transport disruption, we are not liable for it. We will keep you informed and agree a revised delivery date where we can.
Governing law: English law governs these terms. Disputes fall under the non-exclusive jurisdiction of the courts of England and Wales. Consumers may also use the courts of their country of residence.
Changes and contact: we may update these terms. The version in force when you place an order applies to it. Updates are posted here. Questions: info@cloverpackaging.co.uk or 01473 598884.